Shipping Policy

How we ship orders

Non-apparel items

Items other than apparel are fulfilled and shipped from our main warehouse in Beaumont, Texas. These items include (but are not limited to) the following: Books, art prints, postcards, holiday cards, and mugs.

Orders are shipped the next business day after we receive them. These items are shipped via USPS or FedEx, depending on the shipping method you select at checkout. Orders to Texas and Louisiana typically take 1-3 business days to arrive. Orders to other states may take up to 5 business days to arrive.

Apparel items

Apparel items are shipped by our fulfillment partner. These items include (but are not limited to) the following: Shirts, shorts, pants, pillows, tote bags, and infant wear. Because these items are fulfilled by a 3rd party service, they will arrive separately from other items you may receive as part of a full order. Depending on the shipping method selected, apparel products typically take 3-5 business days to arrive.

Holidays

We do not ship on weekdays that fall on national holidays. Furthermore, unexpected delays may occur around holiday seasons due to a general increase in shipping demand. While we do not have control over such delays and we cannot assume fault, if you have a time-sensitive holiday order that is taking longer than expected, please let us know so that we can see how we may help. 

Where is my order?

My order hasn’t arrived within 5 business days

Please contact us for assistance. Be sure to provide your order number so that we may assist as quickly as possible. We strive to ship orders as quickly as possible, and we’ll do everything within our power to ensure your order arrives expediently.

Can I track my order through USPS or FedEx?

We do not automatically offer shipment tracking codes at this time, but we plan to do so by early 2019. If you chose USPS First Class shipping, we can manually check the shipping status for you on request. If you would like to do so, please contact us and be sure to include your order number.

Free Shipping Promotions

We regularly feature promotions to receive free shipping on orders. When you qualify for free shipping, you will see it as an option for shipping method on the shopping cart and checkout pages. We use UPS Ground for free shipping. Here’s a few ways you can get it:

Any order over $75 (before shipping and taxes) qualifies for free shipping automatically. 

We’ll send you a one-time coupon for free shipping when you sign up for our mailing list.

We’ll soon offer bundled products with free shipping as a promotion. Check back soon!

Keep an eye on our social media feeds for other great offers!

Return Policy

We care about our customers

We believe in our products and love the people who support us, so we want your shopping experience to be as positive as possible. If you have had a negative experience with an order, please contact us with details (including order number). If we can work out a way to help, we’ll be glad to do so.

Damaged items

Items that are damaged in transit may be returned within 30 days of purchase for a complete refund. If the item is part of a larger order, we will be happy to issue a partial refund for just the impacted item. If you have been shipped an item that you believe is damaged, please contact us as soon as possible for help. We may request a photo of the damaged item. When approved, we will send a paid return shipping package to you to return the damaged item to us. Upon receiving the item, we will issue the refund. 

Unwanted items

In most cases, we cannot issue a refund on undamaged items that are simply not wanted after purchase. That said, we’re happy to discuss the specifics of your order and see how we can make things right. Please contact us within 15 days of your order to discuss. In exceptional cases where we do refund an unwanted order, you should expect to receive a partial refund that allows us to cover our shipping, handling, and restocking expenses.

Privacy Policy

Who we are

We are Cotton’s Seafood, an online Cajun gift shop. Our website address is: https://www.cottons-seafood.com.

Cotton’s Seafood is a venture of Inks, Inc., d/b/a Blue Pelican Publications. Learn more about Blue Pelican Publications.

What personal data we collect and why we collect it

Comments and reviews

When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Mailing List

We use MailChimp to maintain a mailing list on customers who choose to grant us this access. The mailing list can be signed up from various prompts on the website, including a checkbox on the checkout page. When a customer opts in to this service, MailChimp stores limited contact information (name and email address), along with information about their purchase history, which we use to help ensure that any email marketing we send out is relevant to our customer’s needs.

We periodically email such customers to inform them about promotions and new products on our site. If you have opted into this service, you may unsubscribe at any time. Doing so will keep us from email marketing to you, but you will still receive store notifications when you complete an order or reset your store password.

If you have unsubscribed and would also like us to remove your historical information from our mailing list, please contact us.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you use a contact form on our site, we will also receive your IP address and the date and time of your entry. This information is collected automatically through our website’s form system, and we do not use this for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics Services

We use Google Analytics to collect information about how our visitors are finding and using the site. This information is sent anonymously via the use of cookies. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

We also sporadically use social media tracking services, such as Facebook Tracking Pixels, to measure our return on investment for online advertising. This works by making note of visitors’ behavior from the point they click an ad, through the use of our site, and to the conversion point. This information is then sent back to social networks to allow us to measure the success of our ad campaigns. Please use this link to help you opt out of tracking scripts and pixels that you don’t wish to use: http://www.networkadvertising.org/choices

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your comments and reviews

Visitor comments and reviews may be checked through an automated spam detection service.

Questions or concerns?

If you have any questions or concerns about our shipping and privacy policies, we welcome you to contact us. We’ll be happy to help with any questions you may have.